We have been visiting as a family for a number of years.
The team here are unbeatable in every way, superbly knowledgeable, honest and really keen to share information.
They engage children into how best to care for their pets, encouraging them to take responsibility and ensure a suitable match. Always available to support follow up care after a purchase and help. Love visiting the shop and all the animals/fish/reptiles/birds ….. are kept and cared for to very high standards. Looking forward to our next visit.
Amazing quality and value
Absolutely amazing quality and value. And the staff are just so lovely as well.
Went for some Apistogrammas which I knew they had in stock and the guy I had who helped me was just brilliant. We stood looking at the Electric Blue Rams trying to work out a female and we eventually thought we’d found one (they’re both VERY similar except for a couple of tiny differences) so I took a risk and got one for my male. I stood there watching it so we could get the right one whilst he got his gear haha . Then he showed me the different types of Apistogrammas he had in stock, I picked a type and asked for a male and female. I got distracted by some rocks in a side room and he came to show me the 2 he’d got and asked if they were okay (they were perfect!).
His customer service was absolutely brilliant.
If they were closer to us we’d be there more often for sure.
A bit thank you to James who talked us through various options for my son (everything from corn snake, tortoise, various geckos), as I had my concerns and a load of questions…. A bit of internet research goes a long way, but there is no substitute for the in-depth knowledge of someone who clearly knows their stuff!! We were able to make a decision which met all of our (very fussy) criteria and James was very very (very) patient and clearly wants the best outcome for the pet and the customer…. Highly recommended if you’re thinking about reptile, small pet or fish – a lot of expertise (and honesty about pros and cons…)
I love this shop
I love this shop anyway, but today they really came through for me and my little man (George, a Spur-thighed tortoise). His heating wasn’t working, which in this weather in our heating-free house is a very bad thing. I’ve had it in place since I got him about three years ago, and was more than a bit surprised when it failed. Trial and error with fuses revealed that the thermostat had failed. The whole team couldn’t have been more helpful in helping sort the issue out. They exchanged the unit for me, and my little man’s alright now, and that’s thanks to these guys. A standout reason why you should buy from local shops. I’d never buy from anywhere else when it comes to my tortoise. Their expertise across all their departments is fantastic and solid. A brilliant shop!
Had James come to our house a couple of weeks ago for my daughters birthday party, he brought a variety of animals. The children held snakes, spiders ect he gave them the opportunity to over come fears and they all had an amazing time so did the adults. They give great advice and always willing to help, I love this shop wont go anywhere else, I would highly recommend them.
Superb customer service
We were helped by Mark, who actually came over to us outside to see if we needed any help. Really, really nice guy, very helpful and answered all our ‘beginner’s’ questions. He was very knowledgeable and is obviously passionate about all things fish keeping. A real asset to Aquatic Finatic, and a shining example of.